FAQ

 

What is the shipping time?

We have recently shifted to an In-Stock Only strategy! This allows us to ship your order the same or the very next day! Currently our production team is working on both back orders of the S-1000 model and provided new items for new cutomers. Therefore our inventory will be somewhat limited until the beginning of May. You can still order, but you'll need to be quick and be sure to follow our Etsy shop to be notified with new items are in stock. 

Do you offer a payment plan?

At checkout, you can select Klarna or Afterpay as your payment method. This allows you to buy your product now and receive it upfront, while being able to make monthly payments.

 

Is the Covert for post-op trans men? 

No, this product is designed for pre-op trans men and is truly open for anyone to wear if they please. 

 

Do you need to have an Orchiectomy to use the V-1000?

No, you don't need to have any previous surgeries to wear this product. It can be ordered with or without a sleeve and can also be worn by cisgender women as well.

 

What sizes do you offer?

We currently offer sizes 4" to 8"

 

What kind of packaging does my order come in?

We use USPS, FedEx and UPS depending on your location. Tracking information is emailed upon shipment.

 

How do I select the right skin tone?

We offer Caucasian, Tan, Light Brown, Medium Brown and Dark Brown. The provided Blending Mix will form a smooth gradient into your own skin tone for a perfect match 100% of the time.

 

What is your cancelation policy?

Due to the intimate nature of our products, once the order is received, it cannot be returned. Repairs are generally not offered, however some exceptions may be made. Contact us for more information.

Can you shower/swim while wearing the prosthetic?

Yes our products can be worn in the shower or while swimming and will not detach. 

 

Is it sanitary to wear a prosthetic all day?

Yep! Each product is designed to allow airflow to the wearer's private anatomy. So even when fully attached, the piece can be rinsed out and aired out. Simply make sure to clean your prosthetic and yourself after each use. (Special cleaning tool provided)

Our products are made with 100% skin safe silicone, however you must still use safe sex practices and use this product at your own risk. If any irritation occurs, stop use immediately.

Do not use silicone based lubricate. Only water-based.

 

How do you attach/use the prosthetic?

We have demonstration videos click here to view 

A more in-depth, private How To video link is provided to customers upon shipment.

There is also a full written user manual included with each order.

All tools and materials are included in the Blending Kit including setting powder, mixing sticks/cups, and cleaning tools.

 

Where can I get more Blending kit when I run out?

You can purchase a Regular (85 USD) or Large (165 USD) sized Blending kit directly from us.  The Blending mix is platinum silicone based and skin safe. 

Order here

 

What happens if I damage my prosthetic?

Due to the intimate nature of the product, we cannot accept returns for repair. However a discount may be provided on a replacement item. (Be extra careful not to over extend the outer moving skin layer if that is a feature you plan to order. If tearing occurs, stop use immediately. Can do some repair with CureMate). Limited repairs are granted on a case-by-case basis.